This dataset contains information about various software solutions related to IT service management, help desk functionalities, customer relationship management, and collaboration tools. Each entry includes details about the system's type, purpose, provider, and key features that outline its capabilities.
| System Name | Type | Description | Provider | Website | Deployment Model | Industry | Key Features |
|---|---|---|---|---|---|---|---|
| ServiceNow | ITSM | Cloud-based IT service management | ServiceNow | https://www.servicenow.com | Cloud | IT | Incident management, Change management, Service catalog |
| Jira Service Management | ITSM | IT service management software that connects devs and IT | Atlassian | https://www.atlassian.com/software/jira/service-management | Cloud, On-premises | IT | Incident tracking, SLA management, Knowledge base |
| Zendesk Support | Help Desk | Help desk software for customer service | Zendesk | https://www.zendesk.com | Cloud | Customer Service | Ticketing, Self-service, Reporting and analytics |
| Freshservice | ITSM | Cloud-based IT service desk with easy setup | Freshworks | https://freshservice.com | Cloud | IT | Incident management, Asset management, Automation |
| SysAid | ITSM | ITSM and help desk software solution | SysAid | https://www.sysaid.com | Cloud, On-premises | IT | Help desk, Incident tracking, Self-service portal |
| ManageEngine ServiceDesk Plus | ITSM | Integrated IT help desk software | ManageEngine | https://www.manageengine.com/products/service-desk/ | On-premises, Cloud | IT | Incident management, Problem management, Change management |
| Zoho Desk | Help Desk | Context-aware help desk software | Zoho | https://www.zoho.com/desk/ | Cloud | Customer Service | Ticketing system, Automation, Reporting |
| Salesforce Service Cloud | CRM | Customer service and support software | Salesforce | https://www.salesforce.com/products/service-cloud/overview/ | Cloud | Customer Service | Service console, Knowledge base, AI-driven insights |
| Slack | Collaboration Tool | Messaging platform with project and team management features | Slack Technologies | https://slack.com/ | Cloud | Business | Integration with tools, File sharing, Search capabilities |
| Microsoft Teams | Collaboration Tool | Unified communication and collaboration platform | Microsoft | https://teams.microsoft.com/ | Cloud | Business | Chat, File sharing, Video conferencing |
| Glpi | ITSM | Open-source IT Asset and Service Management software | GLPi Project | https://glpi-project.org/ | On-premises | IT | Asset management, Service desk, Reporting |
| Help Scout | Help Desk | Help desk software designed for customer communication | Help Scout | https://www.helpscout.com/ | Cloud | Customer Service | Email management, Knowledge base, Reporting |
| Bugzilla | Issue Tracking | Defect tracking system | Mozilla Foundation | https://www.bugzilla.org/ | On-premises | Software Development | Comprehensive bug reporting, Search features |
| MantisBT | Issue Tracking | Open-source bug tracking software | MantisBT Team | https://www.mantisbt.org/ | On-premises | Software Development | Email notifications, Customizable workflows |
| Trello | Project Management | Visual collaboration tool to organize projects | Atlassian | https://trello.com/ | Cloud | Business | Boards, Lists, Cards |
| Asana | Project Management | Task management and team collaboration software | Asana | https://asana.com/ | Cloud | Business | Task assignments, Timelines, Reporting |
| Confluence | Collaboration Tool | Team collaboration and knowledge sharing tool | Atlassian | https://www.atlassian.com/software/confluence | Cloud, On-premises | Business | Documentation, Spaces, Integration with Jira |
| Google Workspace | Collaboration Tool | Cloud-based productivity suite from Google | https://workspace.google.com/ | Cloud | Business | Docs, Sheets, Drive | |
| Microsoft 365 | Collaboration Tool | Cloud-based productivity suite from Microsoft | Microsoft | https://www.microsoft.com/en-us/microsoft-365 | Cloud | Business | Word, Excel, Outlook |
| Redmine | Project Management | Open-source project management web application | Redmine Team | https://www.redmine.org/ | On-premises | IT, Software Development | Issue tracking, Gantt charts, Time tracking |
| AirTable | Project Management | Cloud-based organization and database tool | Airtable | https://airtable.com/ | Cloud | Business | Flexible views, Collaboration features, Templates |
| ClickUp | Project Management | Task & project management software | Mango Technologies | https://clickup.com/ | Cloud | Business | Task management, Goals, Time tracking |
| Jira | Issue Tracking | Proprietary issue tracking product | Atlassian | https://www.atlassian.com/software/jira | Cloud, On-premises | Software Development | Agile development, Roadmaps, Reporting |
| Basecamp | Project Management | Web-based project management and team collaboration software | Basecamp | https://basecamp.com | Cloud | Business | To-do lists, Message boards, File storage |
| Wrike | Project Management | Cloud-based collaboration software | Wrike | https://www.wrike.com/ | Cloud | Business | Task management, Time tracking, Gantt charts |
| Power BI | Business Intelligence | Business analytics service by Microsoft | Microsoft | https://powerbi.microsoft.com/ | Cloud | Business | Data visualization, Reporting, Data analytics |
| ServiceTitan | Field Service Management | Management software for contractors | ServiceTitan | https://www.servicetitan.com/ | Cloud | Field Service | Scheduling, Dispatching, Invoicing |
| OSHA-Log | Safety Management | Accident and injury tracking software | OSHA-Log | https://www.oshalog.com/ | Cloud | Manufacturing, Construction | Incident reporting, Compliance tracking |
| iAuditor | Safety Management | Inspection and audit management software | SafetyCulture | https://safetyculture.com/iauditor/ | Cloud | Manufacturing, Hospitality | Checklists, Reporting, Inspections |
| Sherpa | Incident Reporting | Cloud-based reporting software for incidents | Sherpa | https://www.sherpapp.com/ | Cloud | Various | Real-time reporting, Dashboard, Analytics |
| Socrata | Public Sector | Data and analytics platform for public sector | Socrata | https://www.socrata.com/ | Cloud | Government | Open data, Data visualization, Reporting |
| Incident Tracker | Incident Management | Cloud-based incident management software | Incident Tracker | https://incidenttracker.com/ | Cloud | Various | Incident reporting, Customizable reports |
| MyTriageList | Incident Management | Triage and reporting application | MyTriageList | https://mytriagelist.com/ | Cloud | Healthcare | Incident reporting, Workflow management |
| SafetySync | Safety Management | Safety management software specializing in compliance | SafetySync | https://www.safetysync.com/ | Cloud | Various | Incident reporting, Training management |
| Blue Safety | Safety Management | Safety incident reporting software | Blue Safety | https://www.bluesafety.com/ | Cloud | Construction, Manufacturing | Incident analysis, Reporting tools |
| Envoy | Visitor Management | Cloud-based visitor and incident management | Envoy | https://envoy.com/ | Cloud | Various | Visitor check-in, Incident reporting |
| Nexidia | Incident Management | Incident investigation and tracking software | Nexidia | https://www.nexidia.com/ | Cloud | Various | Incident reporting, Root cause analysis |
| Trackforce | Incident Management | Online incident management solution | Trackforce | https://trackforce.com/ | Cloud | Various | Incident reporting, Case management |
| BioRAFT | Safety Management | Safety management software for research and laboratory environments | BioRAFT | https://www.bioraft.com/ | Cloud | Education, Research | Incident reporting, Compliance management |
| Vigilant | Incident Management | Incident reporting software with a focus on security | Vigilant | https://www.vigilant.app/ | Cloud | Security | Incident reporting, Dashboard analytics |
| Avanti | Incident Management | Cloud-based incident reporting and analysis | Avanti | https://avanti.com/ | Cloud | Healthcare | Incident tracking, Performance management |
| Alertus | Emergency Notification | Emergency notification system for organizations | Alertus | https://www.alertus.com/ | Cloud | Various | Alert systems, Incident reporting |
| Eventide | Recording Systems | Incident documentation and recording systems | Eventide | https://eventide.com/ | On-premises, Cloud | Public Safety | Recording, Archiving, Playback |
| Compliant IA | Compliance Management | Incident reporting and compliance tracking software | Compliant IA | https://compliantia.com/ | Cloud | Various | Incident documentation, Compliance reports |
| Opsgenie | Incident Management | Incident response orchestration tool | Atlassian | https://www.atlassian.com/software/opsgenie | Cloud | IT | Alerting, On-call management |
| Loggly | Log Management | Cloud-based log management software | Loggly | https://www.loggly.com/ | Cloud | IT, DevOps | Log monitoring, Alerts, Reporting |
| PagerDuty | Incident Management | Incident response platform for IT | PagerDuty | https://www.pagerduty.com/ | Cloud | IT | Real-time alerts, Automation, Reporting |
| HIPAA One | Compliance Management | Incident reporting for healthcare compliance | HIPAA One | https://www.hipaaone.com/ | Cloud | Healthcare | Incident documentation, Compliance tracking |
| Huddle | Collaboration Tool | Cloud-based collaboration software for teams | Huddle | https://www.huddle.com/ | Cloud | Business | Document sharing, Task management |
| Sumo Logic | Log Management | Machine data analytics and monitoring | Sumo Logic | https://www.sumologic.com/ | Cloud | IT, DevOps | Real-time monitoring, Log management |
| Qualys | Security Management | Cloud-based security and compliance software | Qualys | https://www.qualys.com/ | Cloud | IT, Security | Vulnerability management, Incident reporting |
| RiskWatch | Risk Management | Software for risk assessments and incident reporting | RiskWatch | https://www.riskwatch.com/ | Cloud | Compliance, Security | Risk assessments, Incident management |
| Simplr | Incident Management | Simple incident reporting tool for businesses | Simplr | https://www.simplr.com/ | Cloud | Business | Incident reporting, Dashboard |
| UniFi Protect | Surveillance Management | Video surveillance system with incident management | Ubiquiti | https://ui.com/unifi/unifi-protect/ | On-premises, Cloud | Security | Video monitoring, Incident logs |
| Safety Reports | Safety Management | Paperless incident reporting and management software | Safety Reports | https://www.safetyreports.com/ | Cloud | Various | Incident reporting, Risk management |
| eCompliance | Safety Management | Cloud-based safety management software | eCompliance | https://ecompliance.com/ | Cloud | Construction, Manufacturing | Incident reporting, Safety audits |
| Incident Response Toolkit | Incident Management | Open-source incident response tool | Incident Response Toolkit | https://incidentresponsetoolkit.com/ | On-premises | IT | Incident management, Forensics |
| Notion | Collaboration Tool | All-in-one workspace for notes, tasks, wikis, and databases | Notion | https://www.notion.so/ | Cloud | Business | Notes, Databases, Task management |
| Sentry | Error Monitoring | Application monitoring and error reporting | Sentry | https://sentry.io/ | Cloud | Software Development | Real-time error tracking, Dashboards |
| Clarity | Incident Management | Incident management system for various industries | Clarity | https://www.claritysoftware.com/ | Cloud | Various | Incident reporting, Analytics |
| Formstack | Form Management | Forms and documents management software | Formstack | https://www.formstack.com/ | Cloud | Business | Form building, Workflow automation |
| ReadyDoc | Incident Management | Document communication and incident management platform | ReadyDoc | https://www.readydoc.com/ | Cloud | Healthcare | Incident reporting, Documentation |
| Engage Nexus | Incident Management | Incident reporting platform for education | Engage Nexus | https://www.engagenexus.com/ | Cloud | Education | Incident reporting, Communication tools |
| PHR | Healthcare Management | Patient health reporting and incident tracking | PHR | https://www.phr.com/ | Cloud | Healthcare | Patient records, Incident management |
| EtQ | Compliance Management | Comprehensive compliance management software | EtQ | https://www.etq.com/ | Cloud | Manufacturing, Compliance | Risk management, Incident reporting |
| Micro Focus ALM/QC | Test Management | Application lifecycle management software | Micro Focus | https://www.microfocus.com/en-us/solutions/application-lifecycle-management | On-premises, Cloud | Software Development | Incident tracking, Test management |
| Procore | Construction Management | Construction management software | Procore | https://www.procore.com/ | Cloud | Construction | Incident reporting, Project management |
| Raken | Construction Management | Daily reporting app for contractors | Raken | https://www.rakenapp.com/ | Cloud | Construction | Daily logs, Incident reports |
| TrackVia | Workflow Management | No-code workflow management software | TrackVia | https://trackvia.com/ | Cloud | Business | Custom workflows, Reporting |
| Hazmat Tracker | Safety Management | Hazardous materials tracking software | Hazmat Tracker | https://hazmattracker.com/ | Cloud | Construction, Manufacturing | Material tracking, Incident reporting |
| Incident Management System | Incident Management | Generic incident management software for all industries | Custom Name | https://www.custom.com | On-premises, Cloud | Various | Reporting, Analytics |
| Bluejeans | Video Conferencing | Live video conferencing and collaboration platform | Bluejeans | https://www.bluejeans.com/ | Cloud | Business | Video conferencing, Recording |
| Crisp | Help Desk | Messaging platform and customer service software | Crisp | https://crisp.chat/ | Cloud | Customer Service | Live chat, Ticketing system |
| Clickatell | Communication | SMS and messaging software for alerts | Clickatell | https://www.clickatell.com/ | Cloud | Various | SMS alerts, Messaging |
| Trustwave | Cybersecurity | Incident response management for security breaches | Trustwave | https://www.trustwave.com/ | Cloud | IT, Security | Incident management, Threat detection |
| SailPoint | Identity Management | Identity governance and administration software | SailPoint | https://www.sailpoint.com/ | Cloud | Security | Identity management, Risk assessment |
| Tenable | Vulnerability Management | Security vulnerability management software | Tenable | https://www.tenable.com/ | Cloud | IT, Security | Vulnerability reporting, Scanning |
| RazorTech | Risk Management | Risk analysis and incident reporting software | RazorTech | https://razortech.com/ | Cloud | IT, Security | Incident reporting, Risk analysis |
| Owler | Monitoring | Business insights and incident reporting platform | Owler | https://www.owler.com/ | Cloud | Business | Market intelligence, Incident reporting |
| Alert Logic | Cybersecurity | Managed detection and response platform | Alert Logic | https://www.alertlogic.com/ | Cloud | IT, Security | Threat detection, Incident response |
| Splunk | Log Management | Data analysis software for machine data | Splunk | https://www.splunk.com/ | Cloud, On-premises | IT, Security | Data indexing, Search and reporting |
| MEL Software | Regulatory Compliance | Software for incident reporting and compliance management | MEL Software | https://www.melsoftware.com/ | Cloud | Various | Incident documentation, Audit trails |
| ZetaSafe | Safety Management | Health and safety software platform | ZetaSafe | https://www.zetasafe.com/ | Cloud | Construction, Manufacturing | Incident reporting, Risk assessment |
| Xactimate | Insurance Claims | Claims management and incident reporting software | Xactware | https://www.xactware.com/ | Cloud | Insurance | Claims tracking, Reporting |
| Sphinx | Incident Management | Integrated incident management solution | Sphinx | https://www.sphinx.com/ | Cloud | Various | Incident reporting, Analysis |
| SiteDocs | Safety Management | Safety management software for construction | SiteDocs | https://sitedocs.com/ | Cloud | Construction | Incident reporting, Safety tracking |
| VelocityEHS | EHS Management | Environmental, health, and safety software | VelocityEHS | https://www.velocityehs.com/ | Cloud | Various | Incident reporting, Compliance management |
| SafetyCulture | Safety Management | Safety management platform with inspection tools | SafetyCulture | https://safetyculture.com/ | Cloud | Various | Incident reporting, Checklist audits |
| SmartSheet | Collaboration Tool | Collaboration and work management software | SmartSheet | https://www.smartsheet.com/ | Cloud | Business | Project management, Reporting |
| Linktex | Communication | Communication and incident management platform | Linktex | https://linktex.com/ | Cloud | Various | Incident reporting, Communication tools |
| OpenGov | Government Management | Cloud software for local government management | OpenGov | https://www.opengov.com/ | Cloud | Government | Incident management, Reporting tools |
| Freeport | Incident Management | Software for logging and managing incidents | Freeport | https://www.freeport.com/ | Cloud | Various | Incident tracking, Reporting |
| EPSILON | Safety Management | Online platform for incident reporting and management | EPSILON | https://www.epsilon.com/ | Cloud | Various | Incident documentation, Compliance tracking |
| CoreFiling | Compliance Management | Compliance management and incident reporting software | CoreFiling | https://www.corefiling.com/ | Cloud | Legal | Incident reporting, File management |
| Syncro | Field Service Management | Field service management software with incident tracking | Syncro | https://syncromsp.com/ | Cloud | Field Service | Incident documentation, Scheduling |
| FarVision | Incident Management | Cloud-based incident management solution | FarVision | https://farvision.com/ | Cloud | Various | Incident reporting, Analytics |
| DataDog | Monitoring | Cloud monitoring and incident management | DataDog | https://www.datadoghq.com/ | Cloud | IT, Security | Application monitoring, Log management |
| 2N | Communication | Communication and reporting software for emergency services | 2N | https://www.2n.com/ | Cloud | Public Safety | Incident reports, Alerts |
| CodeRed | Emergency Notification | Emergency response and notification software | CodeRed | https://codenotice.com/ | Cloud | Various | Incident management, Alerts |
| Yammer | Collaboration Tool | Enterprise social networking service | Microsoft | https://www.yammer.com/ | Cloud | Business | Group communication, File sharing |
| Witness | Incident Management | Cloud-based incident management software | Witness | https://www.witness.com/ | Cloud | Various | Incident logging, Document management |
| Promapp | Process Management | Process mapping and management software | Promapp | https://promapp.com/ | Cloud | Business | Process documentation, Incident management |
| AccuWeather | Weather Alert | Weather warning and incident reporting system | AccuWeather | https://www.accuweather.com/ | Cloud | Various | Weather alerts, Incident reports |
| CrashPlan | Backup Solution | Cloud backup and incident recovery service | CrashPlan | https://www.crashplan.com/ | Cloud | IT | Data backup, Incident recovery |
| OpenText | Content Management | Enterprise information management software | OpenText | https://www.opentext.com/ | Cloud | Various | Incident documentation, Compliance management |
| Datto | Backup Solution | Business continuity and data protection | Datto | https://www.datto.com/ | Cloud | IT | Data backup, Disaster recovery |
| Cloudflare | Security Management | Internet security and content delivery platform | Cloudflare | https://www.cloudflare.com/ | Cloud | IT, Security | Incident management, Web application firewall |
| Gensuite | Compliance Management | Compliance and risk management software | Gensuite | https://www.gensuite.com/ | Cloud | Various | Risk assessments, Incident reporting |
| Questback | Feedback Management | Insight management and feedback platform | Questback | https://www.questback.com/ | Cloud | Various | Incident reporting, Feedback tools |
| Trydonia | Incident Management | Metadata-based incident management solution | Trydonia | https://trydonia.com/ | Cloud | IT | Incident documentation, Analytics |
| SysKit | Monitoring Tool | Power BI and Office 365 monitoring tool | SysKit | https://www.syskit.com/ | Cloud | IT | Monitoring, Reporting |
| Opra | Incident Management | Incident management app for organizations | Opra | https://opra.com/ | Cloud | Various | Incident tracking, Reporting |
| RaptorTech | Incident Management | Incident tracking and workflow software | RaptorTech | https://raptortech.com/ | Cloud | IT | Incident documentation, Workflow management |
| Rescue | Remote Support | Remote support and incident resolution solutions | Rescue | https://www.logmeinrescue.com/ | Cloud | IT | Remote control, Incident management |
| ValueMentor | Value Management | Incident analysis and tracking software | ValueMentor | https://valuementor.com/ | Cloud | Various | Incident analytics, Reporting |
| uvoCloud | Cloud Services | Cloud-based incident management and reporting | uvoCloud | https://uvocloud.com/ | Cloud | IT | Incident documentation, Reporting |
| ezyCollect | Debt Management | Debt collection and incident reporting software | ezyCollect | https://ezycollect.com.au/ | Cloud | Finance | Incident documentation, Risk management |
| WorkZoom | All-in-One Platform | Cloud platform for work management and incidents | WorkZoom | https://workzoom.com/ | Cloud | Business | Incident reporting, Performance tracking |
| Qminder | Queue Management | Queue management and incident tracking software | Qminder | https://qminder.com/ | Cloud | Retail | Incident reporting, Customer feedback |
| PowerDMS | Document Management | Policy and document management software | PowerDMS | https://www.powerdms.com/ | Cloud | Government, Education | Incident documentation, Policy management |
| Wayfinder | Safety Management | Safety management platform for organizations | Wayfinder | https://wayfinder.com/ | Cloud | Various | Incident reporting, Training management |
| GeoTab | Fleet Management | Vehicle fleet management and incident tracking | GeoTab | https://www.geotab.com/ | Cloud | Transportation | Incident reporting, Fleet analytics |
| QST | Safety Management | Safety tracking tool for organizations | QST | https://qst.com/ | Cloud | Various | Incident documentation, Compliance tracking |
| IntelliJ | Integrated Development Environment | IDE with incident tracking for developers | JetBrains | https://www.jetbrains.com/idea/ | On-premises, Cloud | Software Development | Bug tracking, Code management |
| AirWatch | Mobile Device Management | Enterprise mobile management solution | VMware | https://www.vmware.com/products/air-watch.html | Cloud | IT | Incident reporting, Device management |
| Sisense | BI Software | Data analytics and business intelligence software | Sisense | https://www.sisense.com/ | Cloud | Business | Data visualization, Reporting |
| OneLogin | Identity Management | Identity federation and management solution | OneLogin | https://www.onelogin.com/ | Cloud | IT, Security | Incident reporting, Risk management |
| Zoho Creator | Low-code App Building | Low-code platform for building incident management apps | Zoho | https://www.zoho.com/creator/ | Cloud | Business | Custom apps, Incident reporting |
| TrackMyRisks | Risk Management | Risk assessment and incident tracking software | TrackMyRisks | https://www.trackmyrisks.com/ | Cloud | Various | Incident management, Risk reporting |
| Voxco | Survey Software | Survey management and feedback collection software | Voxco | https://www.voxco.com/ | Cloud | Various | Incident tracking, Survey reports |
| BigChange | Field Service Management | Field service management and incident tracking solution | BigChange | https://www.bigchange.com/ | Cloud | Field Service | Incident reporting, Job management |
| APIANT | Integration Platform | API integration for incident management systems | APIANT | https://www.apissant.com/ | Cloud | IT | Integration, Incident reporting |
| incident.io | Incident Management | Incident response management platform | incident.io | https://incident.io/ | Cloud | IT, Software Development | Incident response, Documentation |
| Thinkific | Learning Management System | Platform for creating online courses | Thinkific | https://www.thinkific.com/ | Cloud | Education | Incident reporting, Course creation |
| Pulse | Project Management | Project management and incident tracking software | Pulse | https://www.pulse.com/ | Cloud | Business | Incident tracking, Reporting |
| Optimum | Incident Management | Incident documentation solution for organizations | Optimum | https://optimum.com/ | Cloud | Various | Incident management, Reporting tools |
| SysPro | ERP Software | Enterprise resource planning software with incident management | SysPro | https://www.syspro.com/ | Cloud | Manufacturing, Distribution | Incident reporting, Reporting |
| TeamGantt | Project Management | Gantt chart software for project management | TeamGantt | https://www.teamgantt.com/ | Cloud | Business | Incident tracking, Project planning |
| Fathom | BI Software | Business intelligence solution for small businesses | Fathom | https://fathomhq.com/ | Cloud | Small Business | Incident reporting, Analytics |
| CloudHealth | Cloud Management | Cloud management tool for incident tracking | CloudHealth | https://www.cloudhealthtech.com/ | Cloud | IT | Incident management, Cost management |
| Trickle | Feedback Tool | Real-time feedback and incident reporting tool | Trickle | https://trickle.com/ | Cloud | Business | Incident reporting, Feedback collection |
| KnowBe4 | Security Awareness | Security training and incident reporting software | KnowBe4 | https://www.knowbe4.com/ | Cloud | IT, Security | Incident training, Reporting |
| Bambee | HR Management | HR management platform with incident documentation | Bambee | https://www.bambee.com/ | Cloud | HR | Incident tracking, Reporting tools |
| Clutch | Incident Management | Comprehensive incident management software | Clutch | https://www.clutch.com/ | Cloud | Various | Incident reporting, Tools for tracking |
| SeerPro | Risks and Opportunities | Risk management and incident tracking software | SeerPro | https://www.seerpro.com/ | Cloud | Various | Risk tracking, Incident documentation |
| Slack Notifications | Integration | Integration tool for Slack notifications for incidents | Slack | https://slack.com/ | Cloud | IT | Notification setup, Incident tracking |
| Insights | BI Software | Business intelligence platform for reporting | Insights | https://www.insightssoftware.com/ | Cloud | Business | Reporting tools, Incident monitoring |