Balanced Scorecard |
Kaplan & Norton |
1992 |
General Management |
Financial Performance, Customer Satisfaction, Internal Processes, Learning & Growth |
A strategic planning and management framework used to align business activities to the vision and strategy of the organization. |
KPIs (Key Performance Indicators) |
NaN |
NaN |
General |
Various |
A set of quantifiable measures that a company uses to gauge its performance over time. |
Performance Prism |
Neely et al. |
2002 |
General Management |
Stakeholder Satisfaction, Strategies, Processes, Capabilities |
A performance measurement framework that considers the perspectives of all stakeholders. |
EFQM Excellence Model |
EFQM |
1991 |
General Management |
Leadership, Strategy, People, Processes, Customer Results, Society Results, Key Results |
A framework used to guide organizations in their continuous improvement efforts. |
ISO 9001 |
International Organization for Standardization |
1987 |
Quality Management |
Customer Satisfaction, Process Efficiency |
An international standard that specifies requirements for a quality management system. |
Performance Measurement Framework (PMF) |
World Bank |
NaN |
Public Sector |
Effectiveness, Efficiency, Equity, Sustainability |
A framework aimed at improving the performance measurement in public sector organizations. |
Balanced Scorecard for Nonprofits |
Kaplan & Norton |
1996 |
Nonprofit |
Donor Satisfaction, Program Outcomes, Financial Health |
An adaptation of the Balanced Scorecard designed specifically for nonprofit organizations. |
Results-based Management (RBM) |
NaN |
NaN |
Development Projects |
Impact, Outcome, Output |
A management strategy focused on performance and results to improve decision making. |
Lean Six Sigma |
NaN |
NaN |
Manufacturing |
Defect Rates, Cycle Time, Cost Reduction |
A methodology that relies on a collaborative team effort to improve performance by systematically removing waste. |
OKR (Objectives and Key Results) |
Intel |
1970s |
Technology |
Objectives, Key Results |
A goal-setting framework for defining and tracking objectives and their outcomes. |
SMART Goals |
NaN |
1980s |
General |
Specific, Measurable, Achievable, Relevant, Time-bound |
A criteria used to guide goal setting. |
KPIs for Project Management |
NaN |
NaN |
Project Management |
Schedule Adherence, Budget Variance, Resource Utilization |
A framework for establishing key performance indicators for projects. |
Social Return on Investment (SROI) |
NaN |
2000s |
Social Sector |
Social Value Created, Investment |
A framework for measuring and accounting for the social value that is created by an organization. |
Dashboards |
NaN |
NaN |
General Management |
Key Metrics Display |
A visual management tool that displays relevant metrics in an accessible format. |
Health Metrics Network |
WHO |
2005 |
Healthcare |
Health Outcomes, Service Access |
A framework to help countries develop and strengthen their health information systems. |
Triple Bottom Line |
NaN |
1994 |
Sustainability |
Social, Environmental, Economic |
A framework that encourages organizations to focus on social and environmental responsibilities alongside traditional economic metrics. |
Malcolm Baldrige Criteria for Performance Excellence |
Baldrige National Quality Program |
1987 |
General Management |
Leadership, Strategy, Customers, Measurement, Analysis, Knowledge Management, Workforce, Operations, Results |
A framework for performance improvement in organizations. |
Total Quality Management (TQM) |
NaN |
1950s |
Manufacturing, Services |
Customer Focus, Continuous Improvement, Employee Involvement |
An approach to quality management aimed at embedding awareness of quality in all organizational processes. |
Value-Based Management (VBM) |
NaN |
NaN |
Corporate Finance |
Economic Value Added, Market Capitalization |
A management philosophy that focuses on maximizing company value. |
Performance Management System |
NaN |
NaN |
Human Resources |
Employee Performance, Goal Achievement |
A systematic approach to improving organizational performance by developing the performance of individuals and teams. |
Capability Maturity Model (CMM) |
Carnegie Mellon Software Engineering Institute |
1986 |
Software Development |
Process Capability, Project Performance |
A model that describes the stages of maturity in software processes. |
Business Model Canvas |
Osterwalder & Pigneur |
2010 |
General |
Value Propositions, Customer Segments, Revenue Streams |
A strategic management tool for developing new or documenting existing business models. |
Quality Function Deployment (QFD) |
NaN |
1966 |
Product Development |
Customer Needs, Design Requirements |
A method used to ensure that the voice of the customer is captured and addressed in product design. |
Performance Improvement Plan (PIP) |
NaN |
NaN |
Human Resources |
Performance Gaps, Employee Development Plans |
A structured program designed to guide an employee's performance toward expected standards. |
Stakeholder Performance Framework |
NaN |
NaN |
Corporate Governance |
Stakeholder Satisfaction, Engagement Levels |
A framework for evaluating performance based on stakeholder interactions. |
Agile Metrics |
NaN |
NaN |
Software Development |
Velocity, Cycle Time, Defect Density |
Metrics used in agile project management to assess performance. |
Balanced Scorecard Institute Framework |
Balanced Scorecard Institute |
NaN |
General Management |
Financial, Customer, Internal Process, Learning & Growth |
A variation of the Balanced Scorecard tailored for specific industry needs. |
Integrated Performance Measurement System |
NaN |
NaN |
General Management |
Holistic Metrics |
A system that integrates various performance metrics across departments or units. |
Key Result Area (KRA) |
NaN |
NaN |
General Management |
Key Performance Areas |
A framework that identifies and defines key results that an individual or organization seeks to achieve. |
Value Chain Analysis |
Porter |
1985 |
Business Strategy |
Value-added Activities, Cost Analysis |
A strategic tool used to analyze internal company activities and understand how they contribute to value creation. |
Customer Satisfaction Index |
NaN |
NaN |
General |
Satisfaction Scores, Net Promoter Score |
An index that measures the satisfaction level of customers with an organization's products or services. |
ISO 14001 |
International Organization for Standardization |
1996 |
Environmental Management |
Environmental Impact Reduction, Compliance |
An international standard for effective environmental management systems. |
Net Present Value (NPV) |
NaN |
NaN |
Finance |
Investment Returns, Cost of Investment |
A financial metric used to evaluate the profitability of an investment. |
Risk Management Framework |
NaN |
NaN |
Risk Management |
Risk Assessment, Risk Mitigation |
A structured approach to managing uncertainty in decision making. |
Project Management Institute's PMBOK |
Project Management Institute |
1996 |
Project Management |
Scope, Time, Cost, Quality |
A framework that outlines project management best practices and guidelines. |
Lean Performance Measurement Framework |
NaN |
NaN |
Manufacturing |
Lead Time, Waste |
A framework focusing on performance metrics that reduce waste in production processes. |
Performance Attribute Mapping |
NaN |
NaN |
Project Management |
Deliverables, Milestones |
A method for mapping project deliverables to performance attributes. |
Competency Framework |
NaN |
NaN |
Human Resources |
Skills, Behaviors, Knowledge |
A framework that outlines the skills and attributes required for specific job roles. |
Service Quality Model (SERVQUAL) |
Parasuraman et al. |
1988 |
Service Industry |
Reliability, Assurance, Tangibles, Empathy, Responsiveness |
A model for measuring service quality based on the perceptions of customers. |
360-Degree Feedback |
NaN |
NaN |
Human Resources |
Feedback Scores, Development Areas |
A method for collecting performance feedback from all directions in the organization. |
Return on Investment (ROI) |
NaN |
NaN |
Finance |
Net Profit, Investment Cost |
A performance measure used to evaluate the efficiency of an investment. |
Strategic Alignment Model |
NaN |
NaN |
General Management |
Alignment Levels, Resource Allocation |
A model that illustrates how well an organization's strategies and resources align with its goals. |
Time-driven Activity-based Costing (TDABC) |
NaN |
NaN |
Cost Management |
Cost per Time Unit, Activity Usage Rate |
A method for allocating costs based on the actual time resources are consumed. |
Key Performance Areas (KPA) |
NaN |
NaN |
General Management |
Focus Areas |
A framework that identifies major areas of performance for assessment. |
Appraisal Drive |
NaN |
NaN |
Human Resources |
Evaluation Criteria, Rating Scale |
A system focused on appraising employee performance. |
Value Proposition Canvas |
Osterwalder |
NaN |
Marketing |
Value Propositions, Customer Jobs |
A tool that helps ensure a product or service fits customer needs. |
Performance Evaluation Plan |
NaN |
NaN |
Project Management |
Evaluation Criteria, Success Metrics |
A structured approach for evaluating project performance against set metrics. |
Strategic Performance Management Framework |
NaN |
NaN |
General Management |
Strategic Objectives, Performance Indicators |
A comprehensive framework for managing performance aligned with strategic objectives. |
IT Governance Framework |
NaN |
NaN |
Information Technology |
IT Performance Metrics, Compliance |
A framework that ensures IT investments support business goals. |
Cost-Effectiveness Analysis |
NaN |
NaN |
Healthcare |
Cost per Outcome, Effectiveness Metrics |
A method that evaluates the cost of achieving specific outcomes. |
Business Intelligence Metrics |
NaN |
NaN |
Information Technology |
Data Accuracy, Report Generation |
Metrics used to assess business intelligence performance. |
Organizational Health Index |
NaN |
NaN |
Human Resources |
Employee Engagement, Communication |
A metric that measures the overall health of an organization. |
Benchmarking Framework |
NaN |
NaN |
General Management |
Performance Comparison, Best Practices |
A process of comparing one's business processes and performance metrics to industry bests. |
Customer Effort Score (CES) |
NaN |
NaN |
Customer Service |
Ease of Interaction, Service Efficiency |
A metric that measures the ease of customer interaction with an organization. |
Input-Output Framework |
NaN |
NaN |
Economics |
Resource Input, Output Metrics |
An analytical framework to evaluate relationships between inputs and outputs. |
Return on Assets (ROA) |
NaN |
NaN |
Finance |
Net Income, Total Assets |
A profitability measure that indicates how efficiently a company uses its assets to generate earnings. |
Service Level Agreement (SLA) |
NaN |
NaN |
Service Industry |
Service Performance Metrics, Compliance Levels |
A commitment between a service provider and a client detailing the expected level of service. |
Productivity Measurement Framework |
NaN |
NaN |
General Management |
Output per Labor Hour, Efficiency Ratios |
A framework for assessing productivity levels in an organizational context. |
Digital Maturity Model |
NaN |
NaN |
Digital Transformation |
Digital Capability Score, Transformation Initiatives |
A framework for assessing an organization's digital capabilities and readiness. |
Customer Lifetime Value (CLV) |
NaN |
NaN |
Marketing |
Revenue per Customer, Customer Retention Costs |
A prediction of the net profit attributed to the entire future relationship with a customer. |
Safety Performance Indicators |
NaN |
NaN |
Workplace Safety |
Accident Rates, Compliance Scores |
Metrics that measure the safety performance of an organization. |
Lean Management Framework |
NaN |
NaN |
Manufacturing |
Waste Reduction, Process Efficiency |
A production practice that considers the expenditure of resources in any aspect other than the direct creation of value for the end customer to be wasteful. |
Balanced Scorecard for Healthcare |
NaN |
2000s |
Healthcare |
Patient Outcomes, Operational Efficiency |
An adaptation of the Balanced Scorecard to measure and improve healthcare delivery performance. |
Organizational Performance Metrics |
NaN |
NaN |
General Management |
Employee Satisfaction, Financial Trends |
A general set of metrics used to gauge overall organizational performance. |
SaaS Metrics Framework |
NaN |
NaN |
Software as a Service |
Churn Rate, Customer Acquisition Cost |
A framework for measuring key performance indicators in SaaS businesses. |
Stakeholder Engagement Framework |
NaN |
NaN |
Corporate Governance |
Engagement Levels, Satisfaction Scores |
A framework for measuring and enhancing stakeholder engagement. |
Impact Measurement Framework |
NaN |
NaN |
Nonprofit |
Social Impact, Program Effectiveness |
A framework focused on measuring the impact of nonprofit initiatives. |
Quality Audit Framework |
NaN |
NaN |
Quality Assurance |
Compliance Rates, Audit Findings |
A systematic examination of a quality system to determine its effectiveness. |
Strategic Performance Indicators (SPIs) |
NaN |
NaN |
General Management |
Strategic Objectives, Performance Levels |
Metrics that indicate the performance of key areas aligned with strategy. |
Environmental Performance Indicators (EPIs) |
NaN |
NaN |
Environmental Management |
Carbon Emissions, Resource Consumption |
Metrics used to gauge the environmental performance of an organization. |
Digital Performance Metrics |
NaN |
NaN |
Digital Marketing |
Website Traffic, Conversion Rates |
Metrics that assess the performance of digital marketing efforts. |
Employee Net Promoter Score (eNPS) |
NaN |
NaN |
Human Resources |
Promoter Score, Employee Engagement |
A metric that helps organizations gauge employee loyalty and satisfaction. |
Network Performance Metrics |
NaN |
NaN |
IT Networking |
Bandwidth Utilization, Latency |
Metrics used to measure the performance of telecommunications networks. |
Product Performance Metrics |
NaN |
NaN |
Product Management |
Sales Volume, Customer Feedback |
Metrics that assess how well a product meets market needs. |
Supplier Performance Measurement |
NaN |
NaN |
Supply Chain Management |
On-time Delivery, Quality Scores |
Metrics used to evaluate the performance of suppliers. |
Rate of Return on Investment (RoR) |
NaN |
NaN |
Finance |
Return Rate, Investment Cost |
A measure of the profitability of an investment as a percentage. |
Greenhouse Gas Protocol |
WRI & WBCSD |
2001 |
Environmental Management |
Carbon Footprint, Emissions Reduction |
A multi-stakeholder partnership of businesses and NGO's convened by the World Resources Institute to develop internationally accepted greenhouse gas accounting and reporting standards. |
Performance Benchmarking |
NaN |
NaN |
General Management |
Benchmark Scores, Improvement Areas |
The process of comparing performance metrics to industry bests. |
Resource Utilization Metrics |
NaN |
NaN |
Project Management |
Resource Allocation, Efficiency |
Metrics used to evaluate the effectiveness of resource utilization in projects. |
Customer Service Quality Metrics |
NaN |
NaN |
Customer Service |
Response Time, Customer Satisfaction Scores |
Metrics that assess the quality of customer service provided. |
Employee Performance Metrics |
NaN |
NaN |
Human Resources |
Goal Achievement, Performance Ratings |
Metrics used to evaluate the performance of employees. |
Project Success Metrics |
NaN |
NaN |
Project Management |
Project Completion Rate, Stakeholder Satisfaction |
Metrics that measure the success of a project after its completion. |
Sales Performance Metrics |
NaN |
NaN |
Sales |
Sales Growth, Conversion Rate |
Metrics that assess sales performance and effectiveness. |
Business Continuity Plan Metrics |
NaN |
NaN |
Risk Management |
Plan Test Results, Recovery Time |
Metrics that assess the effectiveness of business continuity plans. |
Program Evaluation and Review Technique (PERT) |
NaN |
NaN |
Project Management |
Activity Duration Estimates, Project Scheduling |
A statistical tool used in project management to analyze and represent the tasks involved in completing a given project. |
Operational Performance Metrics |
NaN |
NaN |
Operations Management |
Efficiency, Utilization Rates |
Metrics that assess the performance of operations within an organization. |
Corporate Governance Indicators |
NaN |
NaN |
Corporate Governance |
Board Diversity, Shareholder Rights |
Metrics assessing the quality of governance in organizations. |
Total Shareholder Return (TSR) |
NaN |
NaN |
Finance |
Stock Price Appreciation, Dividends |
A measure of the return an investor receives from an investment in a company. |
RACI Matrix |
NaN |
NaN |
Project Management |
Responsibilities, Accountabilities, Involvement |
A responsibility assignment matrix that clarifies roles and responsibilities. |
Progressive Discipline Framework |
NaN |
NaN |
Human Resources |
Disciplinary Actions, Resolution Process |
A structured approach to addressing employee performance issues. |
Predictive Analytics in Performance Measurement |
NaN |
NaN |
Analytics |
Future Performance Predictions, Risk Assessments |
A method for using data analytics to predict future performance trends. |
Employee Engagement Index |
NaN |
NaN |
Human Resources |
Engagement Scores, Satisfaction Levels |
A measure of employee engagement within an organization. |
Purchasing Performance Metrics |
NaN |
NaN |
Supply Chain Management |
Cost Savings, Supplier Performance |
Metrics assessing the effectiveness of purchasing decisions. |
Cost Performance Index (CPI) |
NaN |
NaN |
Project Management |
Cost Efficiency, Earned Value |
A measure of the cost efficiency of a project. |
Quality Assurance Framework |
NaN |
NaN |
Quality Management |
Quality Standards, Improvement Processes |
A systematic process to ensure quality in products or services. |
Financial Performance Metrics |
NaN |
NaN |
Finance |
Profitability, Revenue Growth |
Metrics used to assess the financial performance of an organization. |
Project Financial Metrics |
NaN |
NaN |
Project Management |
Budget Variance, Financial Health |
Metrics that provide insights into the financial aspect of project management. |
Market Share Analysis |
NaN |
NaN |
Marketing |
Market Position, Competition Metrics |
A framework to analyze and measure market share relative to competitors. |
Asset Performance Management Framework |
NaN |
NaN |
Asset Management |
Asset Utilization, Reliability Metrics |
A system to optimize the performance of physical assets. |
Value Creation Metrics |
NaN |
NaN |
Corporate Strategy |
Return on Investment, Market Growth |
Metrics focused on measuring the value created for stakeholders. |
Health Care Quality Framework |
NaN |
NaN |
Healthcare |
Patient Outcomes, Treatment Efficiency |
An approach to assess and improve the quality of healthcare services. |
Effectiveness Assessment Framework |
NaN |
NaN |
General Management |
Impact Measurement, Process Improvement |
A systematic method for evaluating the effectiveness of initiatives. |
Corporate Social Responsibility (CSR) Metrics |
NaN |
NaN |
Corporate Governance |
Social Impact, Environmental Responsibility |
Metrics that assess an organization's social and environmental impact. |
Conversion Rate Optimization Metrics |
NaN |
NaN |
Marketing |
Website Conversion Rates, Sales Activities |
Metrics that assess the effectiveness of conversion strategies in marketing. |
Return on Equity (ROE) |
NaN |
NaN |
Finance |
Net Income, Shareholders' Equity |
A measure of financial performance calculated by dividing net income by shareholders' equity. |
Integrated Reporting Framework |
International Integrated Reporting Council (IIRC) |
2010 |
Corporate Reporting |
Financial Performance, Social & Environmental Performance |
A framework aimed at improving the quality of information available to providers of financial capital. |
Quality Management System (QMS) |
NaN |
NaN |
Quality Management |
Internal Audit Results, Quality Metrics |
A formalized system that documents processes, procedures, and responsibilities for achieving quality policies. |
Organizational Effectiveness Framework |
NaN |
NaN |
General Management |
Performance Metrics, Employee Satisfaction |
A framework to assess and enhance overall organizational effectiveness. |
Learning & Development Metrics |
NaN |
NaN |
Human Resources |
Training Effectiveness, Skill Development |
Metrics that evaluate the impact of training and development initiatives. |
Plan-Do-Check-Act Cycle (PDCA) |
Deming |
1950s |
Quality Management |
Process Improvement, Quality Control |
A four-step management method used for continuous improvement of processes. |
Program Performance Metrics |
NaN |
NaN |
Program Management |
Outcome Evaluation, Impact Assessment |
Metrics used to evaluate the performance of programs. |
Agile Maturity Model |
NaN |
NaN |
Software Development |
Agility Assessment, Process Improvement |
A model for assessing and improving organizational agility in software development. |
Matriculation Framework |
NaN |
NaN |
Education |
Student Success Rates, Graduation Metrics |
A framework to measure the performance of educational programs. |
Financial Risk Management Framework |
NaN |
NaN |
Finance |
Risk Assessment Scores, Mitigation Plans |
A structured approach for identifying, assessing, and managing financial risks. |
Business Process Management (BPM) Metrics |
NaN |
NaN |
Operations Management |
Process Effectiveness, Cycle Time |
Metrics used to assess the performance and efficiency of business processes. |
Enterprise Risk Management (ERM) Framework |
NaN |
NaN |
Risk Management |
Risk Identification, Risk Mitigation |
A framework for identifying and managing risks across an organization. |
Project Quality Management Framework |
NaN |
NaN |
Project Management |
Quality Control Metrics, Stakeholder Satisfaction |
A framework for ensuring quality in project deliverables. |
Corporate Performance Measurement System |
NaN |
NaN |
Corporate Governance |
Financial Indicators, Strategic Goals |
A system for measuring and analyzing corporate performance. |
Return on Investment in Training (ROIT) |
NaN |
NaN |
Human Resources |
Training Impact, Cost Savings |
A metric used to evaluate the return on training investments. |
Health Performance Indicators |
NaN |
NaN |
Healthcare |
Patient Satisfaction, Readmission Rates |
Metrics used to measure health care performance. |
Service Design Delivery Metrics |
NaN |
NaN |
Service Industry |
Delivery Time, User Satisfaction |
Metrics that assess the performance of service delivery. |
Supply Chain Performance Metrics |
NaN |
NaN |
Supply Chain Management |
Supply Chain Efficiency, Cost Metrics |
Metrics used to evaluate and improve supply chain performance. |
Project Schedule Performance Index (SPI) |
NaN |
NaN |
Project Management |
Time Performance, Earned Value |
A measure of project schedule performance that compares the planned progress to actual progress. |
Service Delivery Framework |
NaN |
NaN |
Service Industry |
Service Quality, Customer Feedback |
A framework that defines best practices for delivering services. |
Cost Variance Analysis |
NaN |
NaN |
Finance |
Actual Cost, Budgeted Cost |
A technique used to assess the difference between planned and actual costs. |
Talent Management Metrics |
NaN |
NaN |
Human Resources |
Recruitment Success, Employee Retention |
Metrics used to evaluate the effectiveness of talent management practices. |
Process Control Metrics |
NaN |
NaN |
Operations Management |
Process Variation, Quality Levels |
Metrics that assess the effectiveness of process control measures. |
Market Performance Metrics |
NaN |
NaN |
Marketing |
Market Growth Rate, Customer Acquisition Costs |
Metrics assessing a company's performance in the market. |
IT Service Management Metrics |
NaN |
NaN |
IT Service Management |
Service Availability, Incident Resolution Time |
Metrics that measure the efficiency of IT service management processes. |
Demand Forecasting Metrics |
NaN |
NaN |
Supply Chain Management |
Forecast Accuracy, Demand Variability |
Metrics used to assess the accuracy of demand forecasts. |
Budget Efficiency Metrics |
NaN |
NaN |
Finance |
Cost Savings, Budget Adherence |
Metrics that assess the efficiency of budget management processes. |
Compliance Metrics |
NaN |
NaN |
Compliance |
Regulatory Adherence, Audit Success Rates |
Metrics assessing adherence to regulatory and compliance requirements. |
Energy Efficiency Metrics |
NaN |
NaN |
Environmental Management |
Energy Consumption, Efficiency Ratios |
Metrics used to assess energy efficiency in organizations. |
Sales Funnel Metrics |
NaN |
NaN |
Sales |
Lead Conversion Rates, Average Deal Size |
Metrics that analyze the sales process and conversion rates. |
Supplier Diversity Metrics |
NaN |
NaN |
Supply Chain Management |
Diverse Spend, Supplier Representation |
Metrics that assess the diversity of suppliers used by an organization. |
Inventory Turnover Rate |
NaN |
NaN |
Inventory Management |
Cost of Goods Sold, Average Inventory |
A financial measure of how many times a company sells and replaces its inventory over a period. |
Financial Statement Analysis |
NaN |
NaN |
Finance |
Trend Analysis, Ratio Analysis |
The process of using financial statements to assess a company's performance and make future projections. |
Employee Productivity Metrics |
NaN |
NaN |
Human Resources |
Output per Employee, Revenue per Employee |
Metrics assessing employee productivity levels within an organization. |
Marketing Performance Metrics |
NaN |
NaN |
Marketing |
Return on Marketing Investment, Lead Generation Rates |
Metrics used to evaluate marketing efforts. |
Sales Conversion Rate |
NaN |
NaN |
Sales |
Leads Converted to Sales, Sales Growth |
A measure of the effectiveness of the sales process in converting leads into customers. |
Organizational Change Management Metrics |
NaN |
NaN |
Change Management |
Adoption Rates, Change Impact Assessment |
Metrics to evaluate the effectiveness of change management initiatives. |
Quality Performance Metrics |
NaN |
NaN |
Quality Management |
Defect Rates, Customer Complaints |
Metrics assessing the quality of products or services. |
Communication Effectiveness Metrics |
NaN |
NaN |
Corporate Communication |
Message Clarity, Audience Engagement |
Metrics used to evaluate the effectiveness of communication within organizations. |
Business Process Reengineering (BPR) Metrics |
NaN |
NaN |
Business Operations |
Process Improvement, Cost Savings |
Metrics assessing the success of reengineering efforts. |
Customer Experience Metrics |
NaN |
NaN |
Customer Service |
Customer Journey Satisfaction, Net Promoter Score |
Metrics that assess customer experience and satisfaction levels. |
Product Development Metrics |
NaN |
NaN |
Product Management |
Time to Market, Development Costs |
Metrics that evaluate the effectiveness of product development processes. |
Sustainability Performance Metrics |
NaN |
NaN |
Sustainability |
Carbon Footprint, Resource Usage |
Metrics assessing the sustainability practices of an organization. |
Technical Performance Metrics |
NaN |
NaN |
Engineering |
Efficiency Ratios, Equipment Reliability |
Metrics that measure the performance of technical systems or processes. |
Purchasing Performance Metrics |
NaN |
NaN |
Purchasing |
Cost Savings, Supplier Performance Ratings |
Metrics evaluating the effectiveness of purchasing decisions. |
Financial Risk Assessment Framework |
NaN |
NaN |
Finance |
Risk Analysis, Risk Mitigation Plans |
A systematic framework for assessing and managing financial risks. |
Learning Outcomes Metrics |
NaN |
NaN |
Education |
Student Performance, Graduation Rates |
Metrics that assess the performance and effectiveness of educational programs. |
Service Excellence Performance Framework |
NaN |
NaN |
Service Industry |
Customer Satisfaction Scores, Quality Ratings |
A framework to measure service excellence in organizations. |
Employee Satisfaction Survey |
NaN |
NaN |
Human Resources |
Satisfaction Rates, Feedback Scores |
Surveys that assess employee satisfaction levels within an organization. |
Customer Relationship Management (CRM) Metrics |
NaN |
NaN |
Sales/Marketing |
Customer Retention, Customer Interaction Frequency |
Metrics that evaluate the effectiveness of customer relationship management efforts. |
Revenue Performance Metrics |
NaN |
NaN |
Finance |
Revenue Growth, Revenue per Customer |
Metrics used to assess the financial performance of an organization. |
Capability Assessment Framework |
NaN |
NaN |
Operational Excellence |
Capability Levels, Process Capability |
A framework to assess the capabilities of processes within an organization. |
Return on Investment in Marketing (ROIM) |
NaN |
NaN |
Marketing |
Marketing Impact, Customer Acquisition Costs |
A metric used to evaluate the return on investments in marketing activities. |
Talent Acquisition Metrics |
NaN |
NaN |
Human Resources |
Time to Hire, Candidate Quality |
Metrics evaluating the effectiveness of recruitment processes. |
Organizational Learning Metrics |
NaN |
NaN |
Human Resources |
Training Impact, Knowledge Retention |
Metrics assessing the effectiveness of learning and development initiatives. |
Finance Performance Metrics |
NaN |
NaN |
Finance |
Return on Equity, Net Profit Margin |
Metrics used to assess the financial performance of an organization. |
Customer Retention Rate |
NaN |
NaN |
Sales/Marketing |
Retention Metrics, Churn Rates |
A metric that measures the percentage of customers retained over a period. |
Performance Management Framework for Nonprofits |
NaN |
NaN |
Nonprofit |
Program Effectiveness, Financial Health |
A tailored framework for measuring performance in nonprofit organizations. |
Quality Control Metrics |
NaN |
NaN |
Quality Management |
Defect Density, Process Capability |
Metrics assessing the effectiveness of quality control processes. |
Financial Health Indicators |
NaN |
NaN |
Finance |
Liquidity Ratios, Profitability Ratios |
Metrics that provide insights into an organization's financial health. |
Workplace Safety Metrics |
NaN |
NaN |
Workplace Safety |
Incident Rates, Safety Compliance |
Metrics assessing workplace safety performance. |
Marketing ROI Metrics |
NaN |
NaN |
Marketing |
Campaign Effectiveness, Cost per Acquisition |
Metrics evaluating the return on investment from marketing initiatives. |
Employee Development Metrics |
NaN |
NaN |
Human Resources |
Training Completion Rates, Skill Acquisition |
Metrics assessing employee development initiatives. |
Quality Improvement Framework |
NaN |
NaN |
Quality Management |
Quality Improvement Projects, Process Enhancement |
A systematic approach to improving quality within organizations. |
Financial Statement Ratios |
NaN |
NaN |
Finance |
Liquidity Ratios, Profitability Ratios |
Ratios derived from financial statements to assess financial liquidity and profitability. |
Employee Engagement Metrics |
NaN |
NaN |
Human Resources |
Engagement Scores, Participation Rates |
Metrics assessing employee engagement levels. |
Corporate Performance Optimization Metrics |
NaN |
NaN |
Corporate Governance |
Performance Improvement Rates, Strategic Goal Achievement |
Metrics focusing on optimizing corporate performance. |
Resource Allocation Metrics |
NaN |
NaN |
Project Management |
Resource Utilization Rates, Budget Adherence |
Metrics evaluating the effectiveness of resource allocation in projects. |
Technical Efficiency Metrics |
NaN |
NaN |
Operations Management |
Efficiency Ratios, Utilization Rates |
Metrics assessing the technical efficiency of operations. |
Impact Performance Metrics |
NaN |
NaN |
Social Impact |
Societal Impact, Program Effectiveness |
Metrics used to measure the impact of social programs. |
Change Readiness Metrics |
NaN |
NaN |
Organizational Change |
Change Adoption Rates, Employee Feedback |
Metrics assessing the organization's readiness for change. |
Compliance Risk Metrics |
NaN |
NaN |
Compliance |
Risk Assessment Scores, Incident Reports |
Metrics used to assess and manage compliance-related risks. |
Financial Performance Analysis Framework |
NaN |
NaN |
Finance |
Trend Analysis, Ratio Analysis |
A framework for systematically analyzing financial performance. |
Sales Growth Metrics |
NaN |
NaN |
Sales |
Year-over-Year Growth, Market Penetration |
Metrics assessing sales growth over time. |
Process Improvement Metrics |
NaN |
NaN |
Operations Management |
Reduction in Cycle Time, Error Rates |
Metrics that evaluate the success of process improvement initiatives. |
Project Delivery Metrics |
NaN |
NaN |
Project Management |
On-time Delivery, Quality of Deliverables |
Metrics that measure the effectiveness of project delivery. |
Brand Equity Metrics |
NaN |
NaN |
Brand Management |
Brand Recognition, Customer Loyalty |
Metrics that assess the value of a brand. |
Supplier Relationship Metrics |
NaN |
NaN |
Supply Chain Management |
Supplier Engagement, Performance Ratings |
Metrics evaluating the effectiveness of supplier relationships. |
Customer Journey Metrics |
NaN |
NaN |
Customer Experience |
Touchpoint Effectiveness, Journey Efficiency |
Metrics assessing the effectiveness of customer journey processes. |
Operational Risk Metrics |
NaN |
NaN |
Risk Management |
Risk Occurrence Rates, Treatment Effectiveness |
Metrics evaluating operational risks and their management. |
IT Performance Metrics |
NaN |
NaN |
Information Technology |
System Uptime, Incident Response Time |
Metrics assessing the performance of IT systems. |
Health Outcomes Metrics |
NaN |
NaN |
Healthcare |
Mortality Rates, Patient Satisfaction |
Metrics used to assess health outcomes in healthcare settings. |
Strategic Risk Management Metrics |
NaN |
NaN |
Risk Management |
Risk Assessment, Mitigation Plans |
Metrics related to the assessment and management of strategic risks. |
Software Performance Metrics |
NaN |
NaN |
Software Development |
Bug Rates, User Satisfaction |
Metrics used to assess the performance of software applications. |
Revenue Cycle Management Metrics |
NaN |
NaN |
Healthcare Finance |
Billing Efficiency, Collection Rates |
Metrics that assess the efficiency of revenue cycle management in healthcare. |
Training Effectiveness Metrics |
NaN |
NaN |
Human Resources |
Knowledge Retention, Training Impact |
Metrics evaluating the effectiveness of training initiatives. |
Financial Compliance Metrics |
NaN |
NaN |
Finance |
Regulatory Adherence, Audit Findings |
Metrics assessing compliance with financial regulations. |
Value Delivery Metrics |
NaN |
NaN |
Project Management |
Delivery Timeliness, Quality of Value Delivered |
Metrics that measure the value delivered through projects. |
Strategic Alignment Metrics |
NaN |
NaN |
Strategic Planning |
Alignment Scores, Goal Achievement |
Metrics assessing the alignment of strategies with organizational goals. |
Healthcare Delivery Metrics |
NaN |
NaN |
Healthcare |
Access to Care, Quality of Service |
Metrics assessing the effectiveness of healthcare delivery. |
Performance Risk Management Framework |
NaN |
NaN |
Risk Management |
Risk Management Strategies, Performance Response Plans |
A framework for managing risks associated with performance. |
Employee Performance Enhancement Metrics |
NaN |
NaN |
Human Resources |
Performance Improvement Initiatives, Progress Tracking |
Metrics assessing enhancement initiatives for employee performance. |
Satisfaction Metrics |
NaN |
NaN |
Customer Experience |
Customer Happiness Score, Repeat Purchase Rate |
Metrics assessing customer satisfaction and loyalty. |
Cost Management Metrics |
NaN |
NaN |
Finance |
Cost per Unit, Budget Variance |
Metrics assessing cost management effectiveness. |
Financial Aid Performance Metrics |
NaN |
NaN |
Education |
Aid Impact, Student Success Rates |
Metrics evaluating the impact of financial aid on student performance. |
Risk Assessment Framework |
NaN |
NaN |
Risk Management |
Risk Identification, Mitigation Strategies |
A systematic approach to identifying and managing risks. |
Service Quality Framework |
NaN |
NaN |
Service Industry |
Service Quality Standards, Customer Feedback |
A structured approach to measuring and improving service quality. |
Business Performance Metrics |
NaN |
NaN |
General Management |
Profitability, Operational Efficiency |
Metrics assessing overall business performance. |
Sourcing Performance Metrics |
NaN |
NaN |
Supply Chain Management |
Cost Savings, Supplier Performance Ratings |
Metrics evaluating sourcing decisions and supplier performance. |
Employee Feedback Metrics |
NaN |
NaN |
Human Resources |
Engagement Rates, Feedback Scores |
Metrics that analyze employee feedback for continuous improvement. |
Corporate Training Framework |
NaN |
NaN |
Human Resources |
Training Completion Rates, Skill Assessment |
A structured framework for corporate training programs. |
Marketing Efficiency Metrics |
NaN |
NaN |
Marketing |
Cost per Lead, Conversion Rates |
Metrics that assess the efficiency of marketing campaigns. |
Sales Process Improvement Metrics |
NaN |
NaN |
Sales |
Sales Cycle Time, Conversion Rates |
Metrics evaluating improvements in the sales process. |
Agility Performance Metrics |
NaN |
NaN |
Agile Methodologies |
Iteration Success Rate, Adaptability Scores |
Metrics used to assess agility in project management. |
Technology Performance Metrics |
NaN |
NaN |
IT Management |
System Load, Response Time |
Metrics used to evaluate the performance of technology solutions. |
Expense Management Metrics |
NaN |
NaN |
Finance |
Expense Ratios, Cost Control |
Metrics assessing expense management effectiveness. |
Market Sentiment Analysis Metrics |
NaN |
NaN |
Marketing |
Brand Perception, Customer Sentiment |
Metrics that gauge market sentiment regarding a company or brand. |
Financial Health Assessment Metrics |
NaN |
NaN |
Finance |
Debt-to-Equity Ratio, Current Ratio |
Metrics to assess an organization's financial well-being. |
Productivity Improvement Metrics |
NaN |
NaN |
Operations Management |
Efficiency Gains, Output Variance |
Metrics evaluating the effectiveness of productivity enhancements. |
Customer Satisfaction Framework |
NaN |
NaN |
Customer Service |
Satisfaction Surveys, Net Promoter Scores |
A framework for systematically measuring customer satisfaction. |
Investment Performance Metrics |
NaN |
NaN |
Finance |
Return on Investment, Performance Benchmarks |
Metrics detailing the effectiveness of investments. |
Savings Performance Metrics |
NaN |
NaN |
Finance |
Savings Rates, Spending Efficiency |
Metrics assessing personal or organizational savings performance. |
Student Performance Metrics |
NaN |
NaN |
Education |
Test Scores, Graduation Rates |
Metrics that evaluate student performance in educational settings. |
Debit/Credit Analysis Framework |
NaN |
NaN |
Finance |
Cash Flow Metrics, Credit Risk Assessment |
A framework for analyzing an organization's credit and debit positions. |
Organizational Resource Utilization Metrics |
NaN |
NaN |
Human Resources |
Utilization Rates, Efficiency Scores |
Metrics assessing how effectively resources are being utilized. |
Financial Procedures Efficiency Metrics |
NaN |
NaN |
Finance |
Processing Time, Compliance Rates |
Metrics evaluating the efficiency of financial procedures. |
Market Penetration Metrics |
NaN |
NaN |
Marketing |
Market Share, Customer Acquisition Rates |
Metrics assessing how well a company is performing in its target market. |
Customer Interaction Metrics |
NaN |
NaN |
Customer Service |
Response Time, First Contact Resolution Rate |
Metrics that measure effectiveness in customer interactions. |
Investment Risk Metrics |
NaN |
NaN |
Finance |
Value at Risk, Risk Assessment Scores |
Metrics to assess the risks associated with investment portfolios. |
Procedural Compliance Metrics |
NaN |
NaN |
Corporate Governance |
Adherence Rates, Audit Results |
Metrics assessing compliance with established procedures. |
Sales Strategy Performance Metrics |
NaN |
NaN |
Sales |
Strategic Goal Achievement, Market Growth |
Metrics evaluating the effectiveness of sales strategies. |
Quality Metrics Framework |
NaN |
NaN |
Quality Management |
Continuous Improvement Rates, Defect Reduction |
A structured approach to measuring and enhancing quality metrics. |
Revenue Growth Analysis Framework |
NaN |
NaN |
Finance |
Trend Analysis, Revenue Forecasting |
A framework to analyze revenue growth patterns. |
Employee Relations Metrics |
NaN |
NaN |
Human Resources |
Engagement Scores, Feedback Mechanisms |
Metrics that assess the quality of employee relations in an organization. |
Operational Effectiveness Metrics |
NaN |
NaN |
Operations Management |
Cost per Unit, Cycle Time |
Metrics assessing operational efficiencies. |
Customer Complaint Resolution Metrics |
NaN |
NaN |
Customer Service |
Resolution Rates, Time to Resolution |
Metrics that evaluate the effectiveness of customer complaint handling. |
Sales Performance Analysis Framework |
NaN |
NaN |
Sales |
Performance Metrics, Trend Analysis |
A framework for analyzing sales performance over time. |
Digital Engagement Metrics |
NaN |
NaN |
Digital Marketing |
Click-Through Rates, Social Media Engagement |
Metrics that assess engagement in digital channels. |
Health System Performance Metrics |
NaN |
NaN |
Healthcare |
Outcome Effectiveness, Access to Care |
Metrics that assess the overall performance of health systems. |
Outcome Evaluation Metrics |
NaN |
NaN |
General Management |
Impact Metrics, Goal Achievement |
Metrics that evaluate the outcomes of initiatives or projects. |
Collective Impact Metrics |
NaN |
NaN |
Social Programs |
Collaboration Effectiveness, Impact Assessment |
Metrics assessing the effectiveness of collective impact initiatives. |
Sustainable Development Goals (SDG) Metrics |
United Nations |
2015 |
Sustainability |
SDG Targets, Goal Progress |
Metrics that track progress towards sustainable development goals. |
Employee Reward Metrics |
NaN |
NaN |
Human Resources |
Reward Participation Rates, Employee Feedback |
Metrics that assess employee perceptions of reward systems. |
Service Performance Enhancement Metrics |
NaN |
NaN |
Service Industry |
Service Improvement Rates, Customer Satisfaction Scores |
Metrics evaluating improvements in service performance. |
Staff Turnover Metrics |
NaN |
NaN |
Human Resources |
Turnover Rates, Retention Metrics |
Metrics measuring the rate of employee turnover. |
Agile Implementation Metrics |
NaN |
NaN |
Software Development |
Sprint Completion Rates, Team Velocity |
Metrics evaluating the effectiveness of implementing agile practices. |
Customer Needs Assessment Metrics |
NaN |
NaN |
Market Research |
Customer Preferences, Market Demand |
Metrics that assess customer needs and preferences. |
Return on Advertising Spend (ROAS) |
NaN |
NaN |
Marketing |
Revenue per Advertising Dollar, Campaign Effectiveness |
A metric that measures the effectiveness of advertising spend. |
Customer Acquisition Metrics |
NaN |
NaN |
Marketing/Sales |
Customer Acquisition Costs, New Customer Growth Rate |
Metrics that evaluate the effectiveness of customer acquisition strategies. |
Engagement Program Metrics |
NaN |
NaN |
Corporate Engagement |
Engagement Rates, Participation Levels |
Metrics assessing the effectiveness of corporate engagement programs. |
Learning and Adaptation Metrics |
NaN |
NaN |
Organizational Learning |
Adaptability Scores, Learning Outcomes |
Metrics that evaluate an organization's ability to learn and adapt. |
Channel Performance Metrics |
NaN |
NaN |
Marketing/Sales |
Channel Effectiveness, Sales per Channel |
Metrics assessing the performance of different sales channels. |
IT Security Metrics |
NaN |
NaN |
Information Technology |
Incident Response Time, Threat Detection Rates |
Metrics assessing the effectiveness of IT security measures. |
Procurement Performance Metrics |
NaN |
NaN |
Supply Chain Management |
Cost Savings, Supplier Performance Ratings |
Metrics evaluating procurement efficiency and effectiveness. |
Financial Operations Metrics |
NaN |
NaN |
Finance |
Transaction Efficiency, Compliance Rates |
Metrics assessing the efficiency and compliance of financial operations. |
Service Output Metrics |
NaN |
NaN |
Service Delivery |
Service Capacity, Output Quality |
Metrics that assess the efficiency and quality of service delivery. |
Agile Business Metrics |
NaN |
NaN |
Business Agility |
Adaptation Rates, Market Responsiveness |
Metrics evaluating agility within business operations. |
Impact Assessment Metrics |
NaN |
NaN |
Social Impact |
Social Value Created, Community Impact |
Metrics used to assess the social impact of initiatives or programs. |
Customer Loyalty Metrics |
NaN |
NaN |
Marketing |
Customer Retention Rates, Loyalty Index |
Metrics gauging customer loyalty to a brand or product. |
Asset Management Performance Metrics |
NaN |
NaN |
Asset Management |
Asset Utilization, ROI on Assets |
Metrics assessing the performance of asset management practices. |
Quality Improvement Analysis Metrics |
NaN |
NaN |
Quality Management |
Improvement Trends, Quality Metrics |
Metrics evaluating the trends in quality improvement initiatives. |
Operational Readiness Metrics |
NaN |
NaN |
Operations Management |
Operational Capacity, Resource Availability |
Metrics assessing readiness for operational changes or new implementations. |
Corporate Transparency Metrics |
NaN |
NaN |
Corporate Governance |
Disclosure Rates, Transparency Ratings |
Metrics assessing the level of transparency in corporate practices. |
Investment Advisory Metrics |
NaN |
NaN |
Finance |
Investment Performance, Risk Adjusted Returns |
Metrics evaluating the performance of investment advisory services. |
Programmatic Impact Metrics |
NaN |
NaN |
Nonprofit |
Outputs vs. Outcomes, Community Benefits |
Metrics evaluating the effectiveness of nonprofit programs. |
Retail Performance Metrics |
NaN |
NaN |
Retail |
Sales per Square Foot, Inventory Turnover |
Metrics evaluating performance in the retail sector. |
Service Efficiency Metrics |
NaN |
NaN |
Service Industry |
Service Cost, Service Timeliness |
Metrics assessing the efficiency of service delivery processes. |
Business Impact Metrics |
NaN |
NaN |
Corporate Strategy |
Impact Assessment, Performance Improvement |
Metrics assessing the impact of strategic initiatives on business performance. |
Digital Transformation Metrics |
NaN |
NaN |
Digital Strategy |
Digital Adoption Rates, Transformation Success |
Metrics evaluating the success of digital transformation efforts. |
Market Research Metrics |
NaN |
NaN |
Market Research |
Consumer Insights, Market Trends |
Metrics used to assess consumer behavior and market conditions. |
Business Sustainability Metrics |
NaN |
NaN |
Sustainability |
Sustainable Practices, Resource Efficiency |
Metrics assessing business sustainability efforts. |
Community Engagement Metrics |
NaN |
NaN |
Nonprofit |
Engagement Rates, Community Feedback |
Metrics assessing the effectiveness of community engagement initiatives. |
Product Lifecycle Metrics |
NaN |
NaN |
Product Management |
Lifecycle Stage, Product Performance |
Metrics assessing the performance of a product throughout its lifecycle. |
Corporate Ethics Metrics |
NaN |
NaN |
Corporate Governance |
Ethics Compliance, Code of Conduct Adherence |
Metrics assessing adherence to ethical standards in corporate practices. |
Metrics for the Future |
NaN |
NaN |
General |
Forecasting Accuracy, Future Readiness |
A framework focused on preparing organizations for future performance metrics. |
Workforce Efficiency Metrics |
NaN |
NaN |
Human Resources |
Labor Productivity, Employee Engagement |
Metrics assessing the efficiency and effectiveness of the workforce. |
Business Resilience Metrics |
NaN |
NaN |
Risk Management |
Resilience Ratings, Recovery Time |
Metrics evaluating the resilience and recovery capability of a business. |
Investment Impact Metrics |
NaN |
NaN |
Finance |
Social Impact, Economic Returns |
Metrics evaluating the impact of investments on society and the economy. |
Stakeholder Value Metrics |
NaN |
NaN |
Corporate Strategy |
Stakeholder Satisfaction Scores, Value Creation |
Metrics assessing the value delivered to stakeholders. |
Return on Learning Investment (ROLI) |
NaN |
NaN |
Education/Training |
Training Impact, Cost Savings |
A measure of the return on investment in learning and training initiatives. |
Financial Literacy Metrics |
NaN |
NaN |
Finance |
Financial Knowledge Scores, Budgeting Skills |
Metrics assessing the level of financial literacy among individuals or groups. |
Health System Capacity Metrics |
NaN |
NaN |
Healthcare |
Resource Availability, Service Capacity |
Metrics assessing the capacity of health systems to meet demand. |
Revenue Assurance Metrics |
NaN |
NaN |
Finance |
Revenue Leakage, Billing Accuracy |
Metrics that measure the effectiveness of revenue assurance practices. |
Employee Motivation Metrics |
NaN |
NaN |
Human Resources |
Motivation Scores, Participation Rates |
Metrics assessing the factors influencing employee motivation. |
Customer-Focused Performance Metrics |
NaN |
NaN |
Customer Service |
Customer Satisfaction, Service Quality |
Metrics assessing performance with a focus on customer experience. |
Workplace Culture Metrics |
NaN |
NaN |
Human Resources |
Culture Assessment, Engagement Levels |
Metrics assessing the organizational culture and its impact on performance. |
Service Productivity Metrics |
NaN |
NaN |
Service Industry |
Output per Staff Member, Service Cost |
Metrics evaluating how productive services are delivered in an organization. |
Revenue Leakage Metrics |
NaN |
NaN |
Finance |
Revenue Lost, Prevention Strategies |
Metrics assessing the effectiveness of revenue protection measures. |
Stakeholder Impact Metrics |
NaN |
NaN |
Corporate Governance |
Stakeholder Engagement Scores, Outcome Measurement |
Metrics assessing the impact of businesses on stakeholders. |
Product Management Metrics |
NaN |
NaN |
Product Management |
Product Adoption Rates, Market Share Growth |
Metrics assessing the effectiveness of product management practices. |
Strategic Investment Metrics |
NaN |
NaN |
Finance |
Investment Performance, Risk Management |
Metrics evaluating the performance of strategic investments. |
Organizational Learning and Innovation Metrics |
NaN |
NaN |
Innovation Management |
Innovation Rates, Knowledge Sharing Metrics |
Metrics assessing the effectiveness of learning and innovation strategies. |
Adoption Rates Metrics |
NaN |
NaN |
Change Management |
Change Adoption Levels, Feedback Mechanisms |
Metrics evaluating the effectiveness of change management initiatives. |
Financial Efficiency Metrics |
NaN |
NaN |
Finance |
Cost Efficiency, Financial Ratios |
Metrics assessing the efficiency of financial management processes. |
Knowledge Management Performance Metrics |
NaN |
NaN |
Knowledge Management |
Knowledge Sharing Rates, Utilization of Learning |
Metrics assessing the effectiveness of knowledge management practices. |
Business Alliance Metrics |
NaN |
NaN |
Partnership Management |
Collaboration Effectiveness, Alliance Performance |
Metrics assessing the effectiveness of business alliances and partnerships. |
Impact Measurement and Evaluation Metrics |
NaN |
NaN |
Social Programs |
Program Evaluation Scores, Impact Assessment |
Metrics used to measure and evaluate the impact of programs. |
Operational Compliance Metrics |
NaN |
NaN |
Compliance |
Adherence Rates, Audit Results |
Metrics assessing compliance with operational standards and regulations. |
Development Metrics |
NaN |
NaN |
Project Development |
Project Milestones, Budget Adherence |
Metrics assessing the performance of development projects. |
Vendor Performance Metrics |
NaN |
NaN |
Supply Chain Management |
Vendor Compliance, Service Quality |
Metrics evaluating the performance of vendors. |
Community Performance Metrics |
NaN |
NaN |
Community Development |
Community Engagement, Outcome Effectiveness |
Metrics assessing the effectiveness of community programs. |
Customer Retention Efforts Metrics |
NaN |
NaN |
Customer Experience |
Retention Rates, Churn Analysis |
Metrics evaluating efforts to retain customers. |
Employee Advocacy Metrics |
NaN |
NaN |
Human Resources |
Advocacy Rates, Engagement Scores |
Metrics assessing employee advocacy within an organization. |
Customer Feedback Metrics |
NaN |
NaN |
Customer Service |
Net Promoter Score, Satisfaction Ratings |
Metrics evaluating feedback from customers. |
Health Care Access Metrics |
NaN |
NaN |
Healthcare |
Access Rates, Service Availability |
Metrics assessing access to healthcare services. |
Investment Sustainability Metrics |
NaN |
NaN |
Finance |
Sustainable Investment Rates, ESG Compliance |
Metrics evaluating the sustainability of investments. |
Brand Health Metrics |
NaN |
NaN |
Brand Management |
Brand Equity, Reputation Scores |
Metrics assessing the health and value of a brand. |
Quality of Life Metrics |
NaN |
NaN |
Social Impact |
Well-being Scores, Satisfaction Ratings |
Metrics evaluating the quality of life in communities or populations. |
Corporate Performance Measurement Framework |
NaN |
NaN |
Corporate Governance |
Performance Indicators, Compliance Metrics |
A structured framework for measuring corporate performance. |
Digital Engagement Assessment Metrics |
NaN |
NaN |
Digital Marketing |
Engagement Rates, Conversion Metrics |
Metrics assessing engagement in digital marketing efforts. |
Sustainability Reporting Metrics |
NaN |
NaN |
Sustainability |
Sustainability Impact Reports, Resource Efficiency |
Metrics used for reporting sustainability efforts and outcomes. |
Business Performance Improvement Metrics |
NaN |
NaN |
General Management |
Performance Improvement Rates, Growth Metrics |
Metrics focused on identifying and implementing performance improvements. |
Efficiency Improvement Metrics |
NaN |
NaN |
Operations Management |
Efficiency Gains, Resource Utilization |
Metrics that assess improvements in efficiency. |
Impact Reporting Metrics |
NaN |
NaN |
Social Programs |
Social Impact Reports, Program Effectiveness |
Metrics used to report on the impact of social initiatives. |
Public Sector Performance Metrics |
NaN |
NaN |
Public Administration |
Public Satisfaction, Service Delivery Effectiveness |
Metrics assessing the performance of public sector entities. |
Community Outreach Metrics |
NaN |
NaN |
Community Development |
Engagement Levels, Outreach Effectiveness |
Metrics assessing the effectiveness of community outreach programs. |
Program Design Metrics |
NaN |
NaN |
Program Management |
Design Effectiveness, Stakeholder Input |
Metrics evaluating the design phase of programs. |
Information Security Performance Metrics |
NaN |
NaN |
IT Security |
Incident Response Time, Compliance Rates |
Metrics assessing the effectiveness of information security measures. |
Cost Optimization Metrics |
NaN |
NaN |
Finance |
Cost Reduction Rates, Efficiency Gains |
Metrics assessing efforts to optimize costs. |
Leadership Development Metrics |
NaN |
NaN |
Human Resources |
Leadership Effectiveness, Training Impact |
Metrics evaluating leadership development initiatives. |
Health and Safety Compliance Metrics |
NaN |
NaN |
Workplace Safety |
Compliance Ratings, Incident Reports |
Metrics assessing compliance with health and safety regulations. |
Recruitment Efficiency Metrics |
NaN |
NaN |
Human Resources |
Time to Fill Positions, Candidate Quality |
Metrics evaluating recruitment processes. |
Employee Recognition Metrics |
NaN |
NaN |
Human Resources |
Recognition Program Effectiveness, Participation Rates |
Metrics assessing the effectiveness of employee recognition initiatives. |
System Uptime Metrics |
NaN |
NaN |
IT Management |
Uptime Percentage, Downtime Rates |
Metrics evaluating the availability and uptime of IT systems. |
Technology Adoption Metrics |
NaN |
NaN |
Technology Management |
Adoption Rates, User Satisfaction |
Metrics that assess technology adoption within an organization. |
Financial Planning Metrics |
NaN |
NaN |
Finance |
Budget Accuracy, Forecasting Accuracy |
Metrics evaluating the effectiveness of financial planning processes. |
Community Impact Assessment Metrics |
NaN |
NaN |
Community Development |
Societal Impact, Community Benefits |
Metrics providing insights into the impact of community programs. |
Brand Loyalty Metrics |
NaN |
NaN |
Marketing |
Repeat Purchase Rates, Customer Retention |
Metrics assessing brand loyalty among consumers. |
Team Performance Metrics |
NaN |
NaN |
Team Management |
Team Effectiveness, Collaboration Rates |
Metrics evaluating team performance and collaboration. |
Sales Achievement Metrics |
NaN |
NaN |
Sales |
Sales Targets, Revenue Growth |
Metrics assessing achievement against sales goals. |
Workforce Development Metrics |
NaN |
NaN |
Human Resources |
Training Participation Rates, Development Effectiveness |
Metrics evaluating workforce development initiatives. |